1. Our quotations are produced with as much detail as possible to avoid misunderstandings. Please let us know if you would like something that needs to be added, and we will revise the quotation accordingly. Any additional necessary work you need to be agreed upon with the client and email confirmation of extra work will be provided.

2. Definitions -

2.1 Contractor: The ‘contractor’ is Its A Good Day Ltd. Trading as usfew.

2.2 Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor.

2.3 Quotation: A quotation is a formal estimated offer made by the contractor to the client within an electronic word or PDF document; no other document is intended to be an offer for services. A quotation price may alter if unforeseen circumstances arise, leading to more significant costs incurred by the contractor.

2.4 Contract: A contract with Its A Good Day Ltd. constitutes an offer by the client to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves with the accuracy and content of the contract offer in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document provided by Its A Good Day Ltd. The client acknowledges that they have not relied on any statement, promise, representation, assurance warranty or offer which is not set out in a 'Quotation' document supplied by the contractor. Any verbal estimate given to the client by Its A Good Day Ltd will always be supported by a written email or estimate.

3. Working Arrangements: All prices quoted are calculated based on free access and unimpeded working during our regular working hours, which are between 7 to 8 am for 7 hours per day unless otherwise agreed.

4. Both the Contractor and client agree on practical arrangements for working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.

5. Free access is required to deliver building materials, plant, machinery, skips, etc.

6. The client is to provide free use of water, electricity and WC facilities.

7. The client is to provide all fixtures and fittings unless agreed upon upfront.

8. All building and other materials provided by the main contractor or their sub-contractors remain the property of Its A Good Day Ltd until full and final payment is received. Unless otherwise agreed in a quotation (or another document), surplus building materials, waste materials, off-cuts etc, remain the property of Its A Good Day Ltd or our subcontractors or suppliers. After the final payment, the client takes ownership of the; materials used to carry out the work.

9. Access to and collection of used or unused building materials, equipment and plant etc, remains in place until full and cleared final payment is received.

10. Accepting a written quotation, estimate or other documents from Its A Good Day Ltd. and agreeing to the commencement of works will allow these terms and conditions to come into effect. By way of a verbal or written, or email from the client for products, goods and or services [with or without an accompanying deposit payment], the client enters into a contract with Its A Good Day Ltd. [separate and distinct from any associated contract entered into between the client and Its A Good Day Ltd comprising of an offer to the client, due consideration of the offer by both or all associated parties and acceptance of the offer by the client. To this extent, this contractual agreement, and acceptance of the agreement by the client, cannot be superseded by any other agreement or contract, either written or verbal, signed or unsigned, as this instrument contains the entire agreement of the parties concerning the subject matter hereof and there is no other promise, representation, warranty, usage or course of dealing affecting it. To this end, any ‘previous agreements clause’ of any subsequent contractual document, whether signed as part of a later written contract with the client or not, will not be accepted as a variation in or to this original contractual agreement. The client or Its A Good Day Ltd may withdraw from the quotation offer before the commencement of works without sanction or penalty; however, any deposit paid by the client will be used to pay for any bespoke materials ordered on the client's behalf and any bespoke materials under these circumstances will be forwarded to the client to include delivery costs. Any document produced by Its A Good Day Ltd without the heading 'Quotation' will not be recognised or accepted as a valid quotation offer and will not form a contract.

11. The main contractor, Its A Good Day Ltd, may employ direct and sub-contract labour to work on site. Each contractor takes full responsibility for their third-party liability. The main contractor will oversee all works to completion and takes full general, and operational responsibility in running any contract agreed with the client.

12. Payment: Payment can be made via Bank Transfer. Bank Transfer details can be found at the bottom of your invoice. Final payment is due upon completion of the contract and presentation of the associated invoice. Part payments, interim payments and deposits will be agreed upon before the commencement of works or during the contract duration. A down payment is usually required; however, arrangements may be made for a down payment regarding acquiring bespoke or high-value materials and in some other situations. Interim payments and final payment on contract completion often rely on the presentation of completion certificates concerning ELECSA, GAS SAFE or Building Control Completion Certificates, as they are subject to third-party administration by the Local Authority etc. If payment is not paid in full according to an agreed payment schedule, Its A Good Day Ltd reserves the right to terminate the contract and will recover all monies and costs the client owes. If payment is not received by the due date, a late charge will be added at the rate of ten per cent (10%) per week to unpaid invoices from the due date. We reserve the right to charge for all materials purchased on individual projects upfront.

12.1. Project Management (PM)
Our project / Site management covers the following scope of work:

Site project management / Contractor management / Planning / Picking up extra materials / Ordering goods and booking services. Typically, these occur outside working hours, so we have a full day working on-site.

Our PM cost is usually negotiated as a percentage of the total project budget. As a general rule, you should pay 4% to 8% of the total budget, depending on the level of service required. Payment for PM is due at the end of each build phase as agreed in the costing document.

13. Insurance - Public Liability Insurance is provided up to the sum of £2,500,000, and Product Liability Insurance is provided up to the sum of £2,500,000 by NFC Mutual – Policy number 080X8425801/N06. Our insurance policy covers all usual general building practices.

14. All client information is retained in accordance with the Data Protection Act 2018, and all personal and other client details will remain confidential.

15. If unforeseen difficulties arise or any other circumstantial changes, the quotation price may be revised to reflect the situation at hand before or after the commencement of work.

16. The client, the client's architect or agent is responsible for any architectural design, product design, or any other design or associated scheme.

17. Further to the request for a quotation from a client, we will, in turn, make a request for the customer’s design requirements i.e. architectural or other design, product requirements, style, proportions, measurements, required materials [whether they match an existing design or otherwise] and any other requirements of design such specification and texture of textiles, locking, latching, fastening, bolting mechanisms etc of windows, doors hatches and roof lights, colour, finish, glazing styles and glazing specifications details of floor and carpet design, paint and varnish specifications and all other aspects of design. The client shall be entirely responsible for their design requirements and design specification in terms of performance, workability and fitness for purpose. Its A Good Day Ltd can assist in the design process by sharing experiences and the like, on the understanding that our company will bear no responsibility for the workability, fitness for purpose or any other outcome or eventuality concerning the end design.

18. Replication of existing design: If a client requests a new product to match an existing or original design specification, we will endeavour to match the specifications of the requested design (like for like) at the client's sole risk. When matching the design of another product [existing, original or otherwise] it should be understood that the source or original design may have unknown design flaws that could render the product and any duplication of the original product unfit for purpose in some way. We can reproduce an unproven design but it should be understood that this will always be at the sole risk of the client, and Its A Good Day Ltd will bear no responsibility for the product’s functionality or fitness for purpose.

19. Guarantees: All customers will benefit from a full guarantee on our workmanship for 6 months; the guarantee covers new build work only and does not apply to repair work, renovations, restorations, refurbishments and alterations carried out unless agreed in writing before the start of any contract. Repairs to buildings, roofs, infrastructure or any existing workmanship or related materials are not covered by our guarantee—guarantees on materials run in accordance with the manufacturer's warranty periods where applicable. Our guarantee covers all new work and new materials used in construction but does not guarantee the integrity of any existing structures, materials or decorations. New build structures only (roofs, flashings to new roofs and new vertical brickwork joints to existing masonry) are covered by our guarantee against water ingress, ingress of water through existing structures is not covered by this guarantee. Subsidence issues (sinkage below slabs, subsidence below new or existing foundations or movement of foundations or floors etc) are not covered within our guarantee agreement. In the event of a failure beyond the guarantee period, we will be happy to investigate the cause and negotiate a solution to the problem without delay (if it is found that our company is wholly responsible for the failure) and carry out any agreed repairs as soon as possible. Charges may apply for remedial work beyond guarantee dates or items not covered by our guarantee. Decorations are signed off on completion and are not covered by the guarantee.

Our warranty does not cover defects or damage that arise as a result of:

• Fair wear and tear 

• Misuse

• Damage caused by moving, negligence, or willful damage 

• Problems as a result of the environment, i/e damp.  

• Natural movement of the wood 

• Bespoke items that were not prototyped or tested 

20. No responsibility is taken by the contractor for the presence of perished, infested, or rotten timber (or any other perished, rusty, infested or rotten materials) in existing structures such as doors, constructional or other timbers, windows and frames, whether detected or undetected at the time of contract.

21. Extras will only be undertaken further to complete discussion with the client, verbal or written agreement, and charged at the agreed rate.

22. Protection of existing surfaces (floors, carpets, curtains, doors, furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc, along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc, is the responsibility of the client. An arrangement can be made to protect existing surfaces, over and above our basic cover, at a negotiated additional cost.

23. Building Control: Inspections and other related issues concerning the Local Authority Building Control Department can be managed by Its A Good Day Ltd if requested by the client in advance and details of these arrangements are confirmed in writing by both parties. Payment on completion of the contract is independent of the presentation of Building Control Completion Certificates, as delays are sometimes possible due to Local Authority administration issues.

24. Contract duration: An approximate time for work to be carried out can be found in our quotations. The 'Contract duration' is to be used as a guide only and will not affect the agreed contract price i.e. if a contract takes longer than expected, charges may be levied unless previously agreed if good progress is made. A contract takes less time to complete than expected; the client may expect to receive a discount.

25. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed upon and confirmed in writing.

26. Builder's waste is deemed to be waste generated by the contractor whilst carrying out building works and includes materials taken down or demolished by the contractor; this material can be used by the contractor or client for hardcore or masonry infill etc, if suitable for the purpose. All on-site or roadside skip contents remain the property of Its A Good Day Ltd until collection by the skip company.

27. Snagging: Snagging involves a thorough inspection of a property to identify and rectify any defects, ensuring that the building is safe, functional, and visually appealing. Snagging is at the discretion of the contractor when conducting conversions with the client. All snagging or defective materials and workmanship issues should be sent via digital format email to usfew with photographic evidence of the defect within the warranty or grace period.

28. Hand Made.

Materials and Finishes

By the very nature of both the materials we use and the handmade nature of our manufacturing process, our pieces could contain any/all of the following characterful/natural traits:

• Small ‘chip out’, ‘tear out’, or marks from the machining and manufacturing processes in the Workshop / Onsite

• Knots/cracks/shakes/medullary rays

• Natural colour variation

• Natural movement of the wood:

• Wood is a natural material that will move seasonally and will react to humidity in the air and the air temperature(s) it is stored in. This can cause the wood to expand/contract by a few millimetres, cause small gaps in the joints and/or cause shakes to open in the wood. This movement is natural and is not considered a defect.

• Connecting joints, and 1mm pinholes are not considered a defect.

29. We will endeavour to employ a helpful attitude at all times. We will always attempt to bring the building works to a satisfactory conclusion as soon as possible, considering weather conditions, availability of specialist materials, and unforeseen circumstances.

30. Its A Good Day Ltd reserves the right to terminate an agreed contract if the client breaches these terms and conditions.